Reference

How Our Legal Terms Apply to Your Account

Access to 558hi depends on your local law and the eligible regions we serve — read these conditions before you open an account. Payments via bKash, Nagad and Rocket are subject to the same eligibility rules as the account itself.

Eligibility by regionAccount holder responsibilitybKash, Nagad, Rocket wallet rulesContent access conditionsBangladesh regional scope
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558hi How Our Legal Terms Apply to Your Account
ACCOUNT INTEGRITY

How We Handle Data, Security and Your Rights

Your account data and wallet details are stored with encryption and are not shared with third parties outside the scope of payment processing and legal compliance. You have the right to request a copy of your account data or ask us to correct inaccurate details by contacting support through the email channel in your account settings. We retain transaction records — including bKash, Nagad and Rocket payment logs — for the period required under applicable financial and legal obligations. After that period, records are removed from active storage.

Data Encryption

All account and wallet data is encrypted at rest and in transit. Your bKash, Nagad and Rocket payment details are never stored in plain text on our servers.

Cookie Use

We use session and preference cookies to keep your account logged in and to remember lobby settings. You can adjust cookie permissions from your browser settings at any time.

Account Access Rights

You can request a full export of your account data or ask us to correct any inaccurate personal detail. Submit the request via the email support channel.

Retention Policy

Transaction records, including wallet logs for bKash, Nagad and Rocket, are kept only as long as required by applicable law, then deleted from active systems.

LEGAL CONTACT

Reach Us on Legal or Account Queries

If you have a question about eligibility, a wallet dispute or a request to close your account under these legal terms, our support team handles each case directly. Use the channels below to raise a legal or compliance query — we aim to respond to formal account requests within a reasonable period and will confirm receipt by the same channel you used.

Team online

Live Chat

Open the chat widget from your account dashboard to raise a legal query directly. Available during active platform hours for account holders.

Email Support

Send a written request for account closure, data queries or eligibility concerns to our support address shown in your account settings panel.

Wallet Dispute Line

For bKash, Nagad or Rocket transaction disputes tied to a legal or verification hold, raise the case through the in-app transaction history page.

Common Questions on Legal Terms and Eligibility

These are the questions we receive most often about account eligibility, wallet conditions and your data rights under our legal terms. If your question is not covered here, the email support channel in your account settings is the right place to raise it formally.

Access depends on your local law and eligible region. We do not confirm legality for any specific location; you are responsible for checking whether access is permitted where you are.

Deposits are matched against the name registered on your account. If your bKash or Nagad wallet name differs from your registered account name, the transaction is paused for a manual review before it clears.

Yes. Submit a written request through the email support channel shown in your account settings. We will confirm receipt and provide your data within the period required under applicable law.

Rocket and other wallet transaction logs are retained for the legally required period after account closure, then removed from active storage in line with our retention policy.

Send a written closure request to our email support address found in your account settings. We will process it, confirm the closure and apply a final wallet reconciliation check before completing it.

We update these conditions when our service changes. A notice is displayed on the platform when a material update takes effect; continuing to use your account after that notice means you accept the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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